Returns & Refunds
Returning an Order
You may return unused goods for full credit to us up to 30 days after delivery, so long as they are not made to order, tabbed or personalised in any way, have not been worn, or altered in any way, are still in the original packaging and otherwise fit to be returned to stock.
We will not provide any refunds or credit for non-defective goods more than 30 days after the date of delivery. We reserves the right to charge you a re-stocking charge to cover our reasonable costs for dealing with and restocking any goods returned after the 30 day period.
Where faulty goods are returned for replacement, we reserve the right to credit or refund their price instead of replacing them.
Where returning goods, the you must retain proof of postage until we supply you with a credit note confirming that we have received the returned goods.
Subject to paragraph 28 of our Terms & Conditions, you have the additional right to cancel any order without charge at any time up to the eighth working day after you have received the goods. This right may be exercised by informing us in writing within that period that you do not wish to proceed with the order, and returning any goods delivered.
You may request a refund to the your card or bank account. To request a refund, send your WS Bespoke order number to us using our contact form. Include the words ‘Refund Request’ in the subject of the e-mail.
Please refer to our full Terms & Conditions page for further details.